Your Data Rights with Syncinns

Data Control Starts with You

We at Syncinns, Hotel Management system or Property Management system provider, “We, Our, Us, Ours” refers to Syncinns and “You, Your, Yours” refers to the customers or browsers of this website. Your data security and ownership aren’t just priorities, they are promises. From here on, Syncinns refers to both the company and its proprietary software designed for the Hospitality and Travel industry.

Our cloud-based Property Management System supports small to mid-sized hotels and resorts by streamlining operations like reservations, front desk, housekeeping, and financial reporting. Whether via SAAS or custom setup, it integrates marketing tools, booking engines, and multi-location communication, centralizing everything on one easy-to-use, internet-enabled platform.

Types of Information We Collect

When you use our platform, register, or utilize our features, we might gather the following data:

• Your email address, phone number, and name
• Business-related details such as property name, type, size, and location
• Account login credentials and user-specific system preferences
• Billing information, including payment method and subscription status
• Communication history, including inquiries, feedback, and support interactions

This information enables us to offer tailored services, troubleshoot issues, process transactions, and enhance your overall experience. Unnecessary data collection is strictly avoided.

Our Approach to Information Sharing

Your privacy and only share your information when necessary to provide and support our services. The following carefully chosen and reliable third-party service providers may receive information:

• Cloud hosting and storage partners who securely store and manage your data
• Payment processors that handle billing and subscription transactions
• Technical support platforms or CRM tools to assist with user queries and service delivery
• Integration services such as POS systems, channel managers, and booking engines that enhance platform functionality
• Communication history, including inquiries, feedback, and support interactions

You’re in Charge of Data Access

At Syncinns, your organization’s data access stays fully under your control. Here’s how we ensure it:

• All data entered or imported is securely stored and accessible only to approved users.
• The designated Administrator manages user permissions, inviting, editing, or removing access as needed.
• Every user needs to use a different username and password to log in.
• Users are in charge of safeguarding their login information.
• Administrators must ensure only trusted individuals are granted access.
• Syncinns does not store or access user passwords.
• No Syncinns team member can view your data unless explicitly invited by your Administrator.
• Your data remains private; access is entirely in your hands.

Customer’s Role in Data Compliance

Under this agreement, the Controller is fully responsible for adhering to all relevant data protection laws. Key obligations include:

• Ensuring all personal data shared with the Processor meets legal and regulatory standards.
• Verifying that data processing is always legal.
• Monitoring internal operations to prevent data misuse or breaches.
• Promptly reporting any data protection issues or violations to the Processor.
• Keeping lines of communication open and timely to address issues.
• Taking necessary corrective actions to ensure continued compliance with privacy obligations.

How Syncinns Handles Your Data

Under this agreement, both parties acknowledge their respective roles and responsibilities in accordance with data protection regulations:

• The Customer acts as the Data Controller, while Syncinns functions as the Data Processor.
• Syncinns processes personal data solely based on the Controller’s instructions and in accordance with Data Protection Laws.
• Syncinns will notify the Controller right away if any instructions violate data regulations.
• Legal constraints will be communicated where disclosure is permitted.
• The Controller can modify data preferences through their account.
• Users may correct, delete, export, or opt out of third-party data sharing.
• Syncinns is dedicated to transparency and protecting user data rights.

Syncinns Compliance with the General Data Protection Regulation for European Citizens (GDPR)

Syncinns is fully committed to complying with the General Data Protection Regulation (GDPR) as applicable to our customers and users within the European Economic Area (EEA). Under GDPR, you have the right to access, rectify, erase, or restrict the processing of your personal data at any time. We process personal data solely under lawful bases, such as your explicit consent, contractual necessity, or legitimate business interests.

Syncinns, as the Data Processor, ensures that all data handling aligns with Article 28 of the regulation. We do not retain personal data longer than necessary, and all processing is governed by data minimization and purpose limitation principles.

You may contact us at any time at info@syncinns.com to request a copy of your stored data, request its deletion, or withdraw consent. Syncinns is committed to transparency, accountability, and the secure processing of all personal data in accordance with international data protection standards.

Secure Transmission of Your Data

Syncinns will notify the Controller right away if any instructions violate data regulations. Syncinns implements technical and organizational measures to protect your data, including:

• Secure server infrastructure with access controls
• Encrypted data transmission protocols
• Role-based internal data access policies

Despite our precautions, we advise using strong passwords and reporting any suspicious activity to ensure data security.

Temporary Cookies for Seamless Login

To maintain user sessions after login, Syncinns uses temporary cookies. These cookies do not store personal or organizational information and are designed to automatically expire 45 minutes after the user session ends.

Policy Regarding Children’s Data

We are committed to responsible data practices and ensuring our services are used appropriately by intended users.

• Our services are strictly intended for use by businesses and professionals only.
• We do not knowingly collect or store personal information from individuals under the age of 18.
• If we discover that a minor has submitted personal data, we will immediately delete it from our system.
• We encourage parents or guardians to contact us if they suspect unauthorized data sharing by a minor.

Third-Party Links and Vendors

Our platform or website may link to external websites or include third-party integrations for extended features (e.g., payment gateways, analytics tools). Syncinns has no control over the content or privacy policies of those third-party platforms. We recommend that you check their privacy policies before providing any personal information.