Refund Policy

We at Syncinns ("Company," "we," "us," or "our") have created this Refund Policy (“Policy”) because we know you care about how your payments and bookings are handled. This Policy explains how refunds are processed for services provided by our company, including Hotel bookings, Transporter arrangements, and Allotment Holder services.

By availing any of our services, you agree to the terms of this Policy and the accompanying Terms of Service.

Refund Eligibility Criteria

Hotel Bookings

• A full refund is applicable if cancellations are made 72 hours or more before check-in time.
• Partial Refund: Cancellations made between 24 and 72 hours before check-in may be eligible for a 50% refund.
• No refund is applicable if cancellations are made less than 24 hours before check-in or in case of a no-show.

Transporter Services

• A full refund is applicable if cancellations are made before the scheduled pickup time.
• A partial refund is applicable if cancellations are made within 24–48 hours before the scheduled time and are eligible for a 50% refund.
• No Refund: Cancellations within 24 hours of scheduled pickup or failure to be present at the location.

Allotment Holder Services

• Full Refund: If the request is cancelled within 7 days of booking and the service has not been availed.
• Partial Refund: After 7 days but before the service begins, a 30% cancellation fee applies.
• No Refund: Once the allotment period starts or any portion of the service has been utilized.

How to Request a Refund

To initiate a refund request, please contact the support team at info@syncinns.com with the subject “Refund Request – [Service Type].” Include your booking ID, contact details, and reason for the refund request. Our team will review and respond within a few days.

Processing and Timeline

Once your refund is approved:

• The refund will be processed in the original payment mode.
• Depending on your payment provider, it may take 7–10 business days to reflect in your account.

Exceptions

Refunds are not available in the following scenarios, such as

• These services are provided under a non-refundable promotional offer.
• Cancellations due to force majeure events such as natural disasters, pandemics, government restrictions, etc.
• Delays or interruptions caused by third-party partners not controlled by us.

Changes to This Policy

We reserve the right to update or modify this Refund Policy, with all changes posted on this page with an updated effective date, and continued use of our services after changes implies acceptance of the revised policy.

Contact Us

If you have any questions about this Refund Policy or your refund status, please contact us at

Email: info@syncinns.com

Phone: (659) 906-1034

Support Hours:24X7